FAQ

Welcome to the Stella McCartney FAQ.

Here you can reference our policies and frequently asked questions.

Our Customer Service team will be happy to give you further assistance on all other enquiries.

To make purchases on Stella McCartney, it is not necessary to register. However, we suggest you create an account to access exclusive customer features.

Item search:

To browse our catalog, select a category from the navigation menu at the top of the page or discover our selection on the homepage. To find a more specific product, use the search tool at the top of the page.

Product information:

On each product page, you will find all available sizes and colors, a description and the composition of the item. Click on the product image to zoom in and see all of the details.

How to order:

  • From the item page, select the desired color and size of the product
  • Add the product to your Shopping Bag
  • Once you have finished shopping, click the “Proceed to Checkout” button in your Shopping Bag
  • Enter your email and your shipping address
  • Select a shipping and a payment method
  • Check that the information you entered is correct and click “Purchase Now”.

You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.

Can I change my order and add other products or remove them?

Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details.

To purchase additional items, you must place a new order; to return them, please refer to our Shipping and Returns Page.

Can I cancel my order?

Unfortunately once an order has been confirmed, it is processed automatically and cannot be cancelled.

The package can be returned as indicated in our Shipping and Returns Page.

What is a pre-order and how does it work?

A pre-order is the reservation of an item that is not yet available for sale but will be soon. An estimated delivery date is indicated for each pre-order item within the product page.

  • Mixed order consisting of currently available and pre-order items: the products will be dispatched at two different times, but you will be charged only once for the shipping fees
  • You will receive a confirmation email as soon as the package is shipped.

Shipping Times and Costs

Deliveries are made during business hours from Monday to Friday with the exception of holidays. The courier will make 3 delivery attempts; after the third attempt, the order will return to our warehouse.

All orders are processed automatically and we are therefore unable to modify shipping and delivery times.

Exchanges

If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost.

Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available. The exchange is subject to availability, there could be a delay in confirming the goods are available. As soon as we receive your return, we will ship the new item to the address from your original order. You will receive a Shipping Confirmation email when the package has been dispatched.

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